Frequently Asked Questions
How long will it take to handcraft my piece?
Once your order is processed, we'll start preparing your handcrafted piece with care.
Typically, we aim to prepare and dispatch the designs from our collection within 1-3 working days. Personalised designs can take 5 to 10 days. Diamond, Engagement and Wedding Rings can take up to 4 weeks.
Please see individual product pages for specific production times.
If your order is urgent, feel free to let us know what date it's required by.
Do you offer free worldwide shipping?
Yes, we offer complimentary fast shipping worldwide.
Delivery times vary depending on location:
Ireland: 1-3 days *
USA, UK and mainland Europe : 3-10 days *
Canada, Australia and NZ: 10-21 days *
Rest of World: 5-21 days *
Please allow for production time (see above). These shipping times are estimated and cannot be guaranteed.
For time-sensitive orders, please get in touch to let us know. We will do everything we can to ensure you receive your order in time.
Do you offer express shipping?
Yes, we offer UPS Worldwide Express Shipping for faster delivery. The option to upgrade to expediated shipping is available at checkout.
Where do you ship?
We ship worldwide with our trusted shipping partners. Your order will be sent tracked express postal delivery with the option to upgrade to worldwide courier delivery. Choose free standard shipping or upgrade to UPS Express Shipping at checkout.
Will I have to pay international taxes and duties?
Orders within the EU (Incl. Northern Ireland)
No additional duties or taxes apply to orders shipped to addresses within the European Union.
Orders outside the EU
Orders shipped to destinations outside the EU may be subject to local customs duties, taxes, or import fees upon arrival. These charges are the responsibility of the recipient, are determined by local customs authorities. Please note, Claddagh Design has no control over these charges.
How to find your ring size?
RECOMMENDED: For the most accurate measurement, we recommend visiting a reputable local jeweller to get your ring size professionally measured. There may be a nominal fee for this service.
Download our printable Ring Size Measuring Guide here.
There are also a number of free ring size measuring apps available for both IOS and Android.
We list ring sizes in US, UK and European ring sizes. Simply select your size from the dropdown on our online store. We have also included our international ring sizing chart below for your reference.
I've ordered the wrong size. What do I do?
If you've ordered the wrong size, we're happy to help. You can return the item to us for a free resizing or exchange. Please note, you will be responsible for the return postage. We're happy to cover the cost of sending the item back to you after the service is complete. You can contact us here to request instructions for the return.
Alternatively, you can get the piece resized by a reputable local jeweller. We've found that this is often a faster and more cost-effective solution for international customers.
Can you customise a piece?
Yes! As all of our pieces are designed and handcrafted in our workshop, we can customise one of our designs or create a totally bespoke piece for you.
From anything from creating a custom size to alternative gemstones, carat or metal or even to add an engraving, send us a message here. We're always happy to help.
You may also like to explore our personalised jewellery collection.
How will my jewellery be packaged?
Your order will arrive beautifully presented in our signature wooden box.
We really believe the little details are so important. We send all of our jewellery elegantly packaged along with information on how and where your piece was made.
You will receive your receipt by email. If sending as a gift, you can rest assured, the recipient will not receive a receipt in the package.
How can I pay for my Claddagh Design piece?
Like everything here at Claddagh Design, we like to keep things simple. Secure online payment can be made by credit card, debit card or through PayPal. Your card details are encrypted for your security.
Can I purchase a Claddagh Design Gift Voucher?
Yes, we offer gift vouchers. Contact us directly to place your order.
Claddagh Design E-vouchers for US based customers can be purchased here through our online store.
Gift vouchers and e-vouchers can be redeemed on any design from our online collection store or put towards a custom made jewellery design.
Do you have a shop I can visit?
Our full collection of contemporary Irish jewellery is available to order through our online jewellery store, with free worldwide shipping straight to your door. If you’re visiting Ireland, we can also arrange delivery directly to your accommodation.
While we don’t currently have a retail shop, we do welcome visitors to our jewellery studio in Macroom, Co. Cork. Here, you can browse our designs and discuss custom jewellery, wedding and engagement ring designs ideas in person. Studio visits are by appointment only. Please contact us in advance to arrange a time.
We also offer virtual design consultations via email, phone, or Zoom for those who can’t make it in person.
For your convenience, ring sizes are listed in US, EU, and UK measurements on our website. Simply choose your preferred size from the dropdown menu when ordering.
How many characters can be engraved on your personalized Ogham jewellery?
It really depends on the design and the Ogham translation, as some Ogham letters are longer than those in the modern alphabet.
- Ogham Family Pendant (longer style): Can fit up to three words or names – one on each side.
- Ogham Rings: Can be engraved around the band, usually fitting one to two words vertically.
- Smaller Ogham Pendant: Can hold one word or name on each side.
Is Claddagh Design jewellery sustainable and ethically sourced?
Our unique jewellery designs are crafted by hand. Each design is made to last ensuring your precious piece can be worn and enjoyed for a lifetime and more. We create treasures that can one day to be passed down to future generations.
In order to minimise our impact on the environment, we only ever use high-quality 100% recycled sterling silver and gold in our workshop ♻️ All of the metal used in our workshop is also nickel free.
By choosing recycled precious metals, we play a small part in reducing demand for mined ore. Mining metal ore not only damages plant life but also displaces wildlife. For this reason, all of our jewellery is made from pre-loved pieces and leftover silver and gold. These are melted down to create beautiful shiny new jewellery.
Our trusted gemstone supplier is fully certified by the non-for-profit Responsible Jewelry Council (RJC) and strictly operates under the Kimberly Process. Our diamonds are ethically sourced from conflict free zones.
We also offer a wide variety of alternative gemstones including man-made stones and lab-grown diamonds. Contact us directly to explore your options.
For reference, our international conversion chart -
| U.S. | European | Irish & British |
| 2 ½ | E | |
| 2 ¾ | 44 | E ½ |
| 3 | F | |
| 3 ¼ | 45 | F ½ |
| 3½ | G | |
| 3 ¾ | 46 | G ½ |
| 4 | 47 | H |
| 4 ¼ | 48 | I |
| 4 ½ | I ½ | |
| 4 ¾ | 49 | J |
| 5 | 50 | J ½ |
| 5 ¼ | K | |
| 5 ½ | 51 | K ½ |
| 5 ¾ | 52 | L |
| 6 | L ½ | |
| 6 ¼ | 53 | M |
| 6 ½ | M ½ | |
| 6 ¾ | 54 | N |
| 7 | N ½ | |
| 7 ¼ | 55 | O |
| 7 ½ | O ½ | |
| 7 ¾ | 56 | P |
| 8 | 57 | P ½ |
| 8 ¼ | 58 | Q |
| 8 ½ | Q ½ | |
| 8 ¾ | 59 | R |
| 9 | R ½ | |
| 9 ¼ | 60 | S |
| 9 ½ | 61 | S ½ |
| 9 ¾ | 62 | T |
| 10 | T ½ | |
| 10 ¼ | 63 | U |
| 10 ½ | U ½ | |
| 10 ¾ | 64 | V |
| 11 | V ½ | |
| 11 ¼ | 65 | W |
| 11 ½ | 66 | W ½ |
| 11 ¾ | X | |
| 12 | 67 | X ½ |
| 12 ¼ | 68 | Y |
| 12 ½ | Z | |
| 12 ¾ | 69 | Z ½ |
| 13 | Z + 1 |